Mukuru is opening doors for South African youth with its Customer Support Learnerships 2026. This programme offers hands-on training in customer service and fintech skills. If you have Matric and a passion for helping people, this could be your chance to start a career in a growing industry.
Learnership Overview
The Mukuru Customer Support Learnership provides real-world experience in customer service, fintech, and contact centres. Participants work directly with customers to build skills for jobs in financial services, call centres, and digital support. The programme runs in Johannesburg, Pretoria, and Cape Town, with some remote options.
Programme Details
Mukuru runs this Customer Support Learnership. It takes place in Johannesburg, Pretoria, and Cape Town, South Africa. Learners receive a monthly stipend during the training.
What You Will Learn
Customer Service Skills
You will assist customers through phone calls and online channels. The training covers support for money transfers and delivering professional help. These skills prepare you to handle everyday customer needs.
Technical and System Skills
Learners use tools like Zendesk for support tasks. You will manage tickets and service requests. The programme teaches digital systems for customer service.
Fintech and Compliance Knowledge
Gain knowledge of money transfer processes. Learn basics of compliance, such as FICA requirements. You will help with account creation and customer onboarding.
Professional Development
Build time management and multitasking abilities. Improve communication across cultures and languages. Practice problem-solving in busy settings.
Key Responsibilities
Handle customer queries and requests each day. Support money transfer services and follow up on issues. Assist with onboarding, account setup, and share accurate product information. Escalate problems when needed.
Minimum Requirements
You need a Grade 12 certificate or equivalent. Strong communication skills in English are required, plus one of these languages: Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona, or Urdu. Basic computer skills and a passion for customer service are essential.
Advantageous Skills
Prior customer service experience helps, even if informal. Strong listening and communication stand out. A positive attitude and eagerness to learn give you an edge.
Work Environment
Expect office-based work or remote options from home. For remote roles, you need reliable internet and a quiet space.
How to Apply
Apply for Mukuru Customer Support Learnership. No closing date is set, so submit soon. Include a short note on how you can add value. If no response in two weeks, assume the application did not succeed.
Why Apply for Mukuru Learnership
Join a fast-growing fintech company for real experience. Develop customer service and digital skills in demand. Work in a diverse team and build a base for future jobs in the field.
SHARE THIS POST WITH OTHERS
Conversation
0 Comments