Old Mutual Trainee Call Centre Agent Programme 2026: Gain Experience in Financial Services
Old Mutual is offering unemployed South African youth the chance to gain valuable experience through its Trainee Call Centre Agent Programme for 2026. This six-month fixed-term contract provides entry-level exposure to customer service and financial administration.
Application Closing Date: 22 July 2026
Location: Pinelands, Cape Town, Western Cape, South Africa
Programme Duration: Six months
Stipend: Not specified
Minimum Qualification: Matric
About the Old Mutual Trainee Call Centre Agent Programme
This programme is designed to give individuals hands-on experience in a customer-facing role within the financial services sector. As a trainee, you will be part of the Mass Foundation division, a key part of Old Mutual’s customer service operations. The focus is on developing essential skills for call centre environments and financial administration.
The learnership involves handling inbound and outbound calls, responding to customer inquiries, and providing accurate information. You will receive direct supervision and coaching to help you learn call centre procedures and meet service quality standards. This is a structured learning opportunity aimed at building a foundation for a career in customer service.
About Old Mutual
Old Mutual is a well-established financial services group with operations across Africa. The company offers a range of financial products and services. Its Mass Foundation business specifically focuses on serving customers in the low- and emerging-middle-income markets, ensuring they have access to essential financial support and services.
Available Learnership Opportunities
This programme specifically focuses on the role of a Trainee Call Centre Agent.
What the Learnership Offers
Successful applicants will gain practical workplace experience in a professional call centre environment. You will receive direct coaching and support from experienced agents and supervisors. The programme offers exposure to customer service operations within the financial services industry.
You will learn how to handle customer inquiries, resolve routine queries, and escalate complex issues. The opportunity also focuses on developing professional communication skills and understanding call centre procedures. Meeting productivity and service-quality standards will be a key part of your development.
Programme Duration and Location
This is a six-month fixed-term contract. The position is based in Pinelands, Cape Town, Western Cape, South Africa.
Minimum Requirements
To be considered for this programme, applicants must meet the following requirements:
- A Matric or Grade 12 certificate.
- Proof of registration for tertiary studies.
- Good communication skills.
- Basic computer literacy.
- The ability to work flexible call centre hours.
- A customer-focused attitude.
- The ability to work under supervision.
- A willingness to learn.
Proof of tertiary registration must be available when submitting the application.
Competencies Required
Old Mutual is looking for candidates who demonstrate:
- Accountability
- Verbal and written communication skills
- Computer literacy, including Microsoft Excel
- Office administration ability
- Customer-service skills
- Ability to meet goals
- Attention to detail
- Problem-solving ability
- Time management
- Ability to work effectively with people
Candidates should also be action-oriented, effective communicators, customer-focused, and self-aware.
Who Should Apply?
This trainee programme is ideal for unemployed South African youth who have completed Matric and are registered for tertiary studies. If you are looking to gain initial work experience in customer service and financial administration, and you are comfortable working in a call centre environment with flexible hours, this opportunity could be a great fit for you.
Required Documents
Applicants should prepare the following documents for their application:
- An updated CV.
- A copy of your South African identity document.
- A copy of your Matric certificate.
- Proof of registration for tertiary studies.
- A recent academic record, if requested.
- Any additional documents required on the application portal.
Ensure your CV highlights any customer-service, administration, or computer skills you possess.
How to Apply
Applications must be submitted through the official Old Mutual careers platform.
Click here to apply for the Old Mutual Trainee Call Centre Agent Programme 2026
Use the following details to identify the opportunity:
Position: Trainee Call Centre Agent
Job requisition number: JR-81546
Follow these steps to apply:
- Visit the official vacancy page.
- Create or log in to your applicant profile.
- Complete the online application form accurately.
- Upload your updated CV.
- Upload proof of tertiary registration.
- Attach all required supporting documents.
- Review your application carefully before submitting.
- Submit your application before the deadline.
Important Notes
- Only shortlisted candidates will be contacted.
- Late applications may not be considered.
- Applicants must meet all minimum requirements, including proof of tertiary registration.
- Be prepared to work flexible weekday and Saturday shifts.
- Ensure your CV has current contact details and highlights relevant skills.
- All required sections of the application must be completed.
Closing Date
Applications close on 22 July 2026 at 23:59. It is advisable to apply early to avoid any last-minute technical issues.
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