Tenacity Customer Services Call Centre Learnerships 2026 offer a great chance for young South Africans to start a career in customer service. If you are unemployed and looking for hands-on training, this 13-month program in Cape Town’s Northern Suburbs could be perfect. It mixes classroom learning with real work in a call centre, leading to a national qualification in Micro Finance at NQF Level 4.
About the Tenacity Call Centre Learnership 2026
Tenacity runs this learnership to help unemployed youth gain skills in customer services. The program lasts 13 months and takes place in the Northern Suburbs of Cape Town, Western Cape. Participants join the Customer Services team and study for a recognized qualification while working.
This setup suits those interested in customer service, contact centres, financial services, administration, or client support. You get both theory and practice to build a strong foundation.
What You Will Gain
By joining, you will earn practical experience in a call centre. Classroom training covers customer service skills, business knowledge, and technical workplace abilities. At the end, you receive a nationally recognized qualification.
You will also learn to manage customer accounts and develop communication and problem-solving skills. These abilities work well in many industries beyond call centres.
Key Responsibilities
Learners must attend all training sessions and complete assessments. You will build a Portfolio of Evidence to show your progress. Daily tasks include helping customers via phone calls, both inbound and outbound.
You handle queries and complaints in a professional way. Process account administration with care and solve issues using company rules. Follow all policies and standards at work.
Minimum Requirements
To apply, you need a Grade 12 or Matric certificate. Be aged 18 to 30, unemployed, and with little or no prior work experience. You cannot be studying full-time or part-time right now.
Avoid applying if you joined another learnership in the last 12 months. Be ready to work shifts, including weekends. Having Mathematics or Mathematical Literacy helps but is not required.
Skills and Competencies
Look for people with strong communication skills and a focus on customer service. Problem-solving under pressure is key, along with a positive attitude and good work ethic. Manage your time well and stay adaptable.
Be confident around others and flexible with tasks. These traits make you stand out in the application process.
Employment Equity
Tenacity gives preference to Employment Equity candidates and persons living with disabilities. This fits their goals for workplace transformation.
Why You Should Apply
This learnership gives you work experience and a solid qualification. Build skills for customer service and enter the financial services or call centre field. It boosts your chances for future jobs.
Young people aiming to start in customer support will find this program helpful. Apply early to secure your spot.
How to Apply
Use the online link to submit your application for the Tenacity Customer Services Call Centre Learnerships 2026. Visit Apply Online.
Important Notes
Commit to the full 13 months, blending training and work. Only shortlisted applicants get contacted. Start your application soon.
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